Privacy Policy
Effective Date: 1 April 2026 · Last Updated: 1 April 2026
1. Who We Are
SankalpHub (“we”, “us”, “our”) is a B2B SaaS platform for quality inspection and manufacturing workflow management, operated by SankalpHub (Hapur, Uttar Pradesh, India). Accessible at sankalphub.in.
Contact: info@sankalphub.in
2. Who This Policy Applies To
This policy applies to all users including:
- Brand managers and buyers
- Factory managers and manufacturers
- Third-party inspection agencies and inspectors
- Viewers and team members within an organisation
3. What Data We Collect
3.1 Account & Identity Data
- Full name
- Work email address
- Password (hashed — never stored as plain text)
- Phone number (optional)
- Profile photo (optional)
3.2 Organisation Data
- Organisation name and type (Brand / Factory / Agency)
- Country and city
- Product categories
- Team members and assigned roles
3.3 Platform Usage Data
- Projects, factories, inspections, reports, templates
- Defect logs and inspection photos
- Activity logs within your organisation
3.4 Technical Data
- IP address, browser type, device type, OS
- Pages visited, time spent, error logs
3.5 Communication Data
- Demo request submissions
- Support emails to info@sankalphub.in
4. How We Use Your Data
| Purpose | Legal Basis |
|---|---|
| Creating and managing your account | Contract performance |
| Delivering platform features | Contract performance |
| Sending transactional emails | Contract performance |
| Improving platform and fixing bugs | Legitimate interest |
| Responding to support requests | Legitimate interest |
| Complying with legal obligations | Legal obligation |
| Sending product updates (opt-out available) | Legitimate interest |
We do NOT use your data for advertising.
We do NOT sell your data to third parties.
5. Data Storage & Security
- All data stored on Supabase (SOC 2 Type II certified)
- Row-level security ensures each organisation sees only its own data
- All data in transit encrypted using TLS 1.2 or higher
- Passwords hashed — never stored in plain text
- Access to production data restricted to authorised personnel only
6. Multi-Tenant Data Separation
Each organisation's data is:
- Logically separated at database level using row-level security
- Never visible to other organisations
- Accessible only to authenticated users within your organisation
7. Who We Share Data With
| Provider | Purpose |
|---|---|
| Supabase | Database and authentication |
| Vercel | Frontend hosting |
| Resend | Transactional email delivery |
| Razorpay | Payment processing |
No other sharing without explicit consent, except where required by law.
8. Data Retention
| Data Type | Retention Period |
|---|---|
| Active account data | While account is active |
| Inspection records and reports | Duration of subscription |
| Deleted account data | Permanently deleted within 30 days |
| Billing records | 7 years (legal requirement) |
| Server logs | 90 days |
9. Your Rights
- Access — Request a copy of your data
- Correction — Request correction of inaccurate data
- Deletion — Request deletion of your account and data
- Portability — Request data export in machine-readable format
- Objection — Object to certain types of processing
- Withdrawal — Withdraw consent for optional data uses
Email info@sankalphub.in to exercise any right. We respond within 30 days.
10. Cookies
SankalpHub uses only essential cookies for authentication and session management. No advertising or third-party tracking cookies.
11. International Data Transfers
Your data may be processed in countries outside your own. Appropriate safeguards including contractual protections are in place.
12. Children's Privacy
SankalpHub is for business use by professionals. We do not knowingly collect data from individuals under 18. Contact info@sankalphub.in if you believe a minor has provided data.
13. Changes to This Policy
We update the “Last Updated” date when changes are made. For significant changes, account administrators will be notified by email. Continued use after changes constitutes acceptance of the updated policy.
14. Contact Us
Email: info@sankalphub.in
Address: SankalpHub, Hapur, Uttar Pradesh, India
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